Smart / AMR Manager

ENGIE

Power Generation, Water Supply and Utilities

ME17 Leeds - Großbritannien

Manager / Team Leader

Hybrid

Experteer Overview

In this role you lead the Smart Metering Operations for gas and electricity, driving service delivery and team performance. You’ll partner across functions to implement efficiencies, ensure regulatory compliance, and maintain data integrity. You will guide coaching and development to build a capable, accountable team. This is a chance to influence the energy transition by shaping reliable metering operations and customer experiences. You work in a collaborative, impact-focused environment with opportunities to innovate and grow.

Pay / Benefits

competitive salary package
clear career progression
diverse and impactful missions
friendly, collaborative environment
flexible hybrid working model
ongoing learning and development

Responsibilites

Lead day-to-day operations of the smart metering program for gas and electricity meters
Drive team performance with clear objectives and measurable KPIs aligned to service standards
Collaborate with Market Ops Improvement Manager to implement operational efficiencies
Ensure OFGEM SLAs and industry regulations compliance by coordinating with the Regulations Manager and handling RFIs
Oversee data collection and reporting from smart meters with quality control to ensure data integrity
Work cross-functionally with Customer Service, Complaints, and Billing to resolve issues
Coach and develop the team through Personal Development Plans, skill assessments, and cross-training
Foster a culture of ownership and accountability

Key requirements

Proven management experience within the energy sector, preferably in smart metering or a related operations function
Understanding of the customer lifecycle and interdependencies between onboarding and interfacing departments
Working knowledge of SEC, BSC, UNC, MRA, DCUSA, SMICOP, and Xoserve flows (highly desirable)
Excellent organisational skills and ability to deliver accurate work under tight deadlines
Practical, solution-oriented mindset with experience in process improvement methodologies
Strong communication and customer service skills with stakeholder engagement ability
Proficiency in Microsoft Office and basic understanding of software interfaces and incident resolution

stakeholder engagement coaching and development problem-solving cross-functional collaboration Microsoft Office knowledge of industry codes and frameworks (SEC, BSC, UNC, MRA, DCUSA, SMICOP, Xoserve flows)

Description

In this role you lead the Smart Metering Operations for gas and electricity, driving service delivery and team performance. You’ll partner a…

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