GUCCI | Team Manager - Troy

Kering

Luxury Goods, Accessories

Troy, MI - USA

Manager / Team Leader

Experteer Overview

As Team Manager at Gucci, you will lead a floor-based team to deliver an exceptional luxury service culture and meet business goals. You’ll coach in real time, drive client engagement, and develop talent through recruitment and growth programs. Representing Gucci, you’ll embody brand values while steering clienteling and events to boost loyalty and sales. This role blends people leadership, client experience, and cross-category selling in a fast-paced luxury environment.

Responsibilites

Lead and inspire the team to deliver a superior client experience with hospitality and elevated attitude
Capture client data and develop personalized relationship plans
Utilize clienteling tools to drive loyalty and acquisition
Plan and track clienteling actions to hit KPIs
Monitor Advisor performance and manage regular reviews and coaching
Lead local events and product launches with attendance and sales outcomes
Role model Gucci selling ceremony on the floor
Manage client flow to ensure exceptional service
Resolve client service issues to retain relationships
Develop product knowledge across categories and stay aware of market trends
Coordinate onboarding for new joiners and recruit through behavioral interviews
Oversee store operations and maintain policy adherence
Schedule FTE to balance capabilities and traffic
Maintain visual merchandising standards and stock guidelines
Support store administration and ensure security and safety
Support opening/closing duties as Manager on Duty
Optimize stock/inventory management and report risks
Collaborate with cross-functional teams including HR, Loss Prevention, Merchandising
Ensure health and safety compliance

Key requirements

4+ years of sales management experience in retail, luxury retail, or service industry
Bachelor’s degree in related field preferred
High ethics, professionalism, and ability to inspire trust and influence a team
Proven ability to drive positive client experiences and measurable results
Ability to manage competing priorities in a fast-paced environment
Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
Industry awareness and strong business acumen
Strong verbal and written communication and organizational skills
Passion for the fashion industry
Retail schedule flexibility including evenings, weekends, holidays

leadership communication team motivation Microsoft Office (Word, Excel, PowerPoint, Outlook)clienteling tools data-driven decision making

Description

As Team Manager at Gucci, you will lead a floor-based team to deliver an exceptional luxury service culture and meet business goals. You’ll …

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