Customer Service Administrator

Headhunter: Search Consultancy

Consulting

Elland - Großbritannien

Manager / Team Leader

Experteer Overview

In this role you will support energy contract administration and client service, ensuring accurate data handling, timely renewals, and smooth collaboration with sales, account management, and suppliers. You will manage contract data, tendering, pricing, and billing inquiries, contributing to reliable energy supply for clients. The position combines meticulous administration with proactive problem solving in a fast-paced environment, offering exposure to contract-driven processes and supplier relationships.

Responsibilites

Validate contract data with suppliers and enter into internal systems
Collate metering data for tenders and usage analysis
Submit contract termination notices per terms
Prepare and submit tenders to energy suppliers
Produce pricing analyses and matrices for sales meetings
Process signed contracts and obtain supplier acceptance
Manage contract transfers and supplier/client objections
Ensure live supply dates and successful transfers
Handle inbound queries from clients and suppliers
Validate invoices and handle billing queries
Process change of ownership requests for client sites
Monitor market conditions and update the sales team
Produce monthly renewal plans for the sales team
Maintain accurate contract records (renewals, objections, live dates) in the database
Participate in training and performance reviews
Adhere to company policies and health and safety standards

Key requirements

Strong administrative and organisational skills
Excellent written and verbal communication
Ability to multitask and meet deadlines
High attention to detail and accuracy
Client-facing with relationship-building ability
Ability to work independently or in a team
Good IT skills and experience with databases or internal systems
Desirable: experience in energy sector or contract-driven environment
Desirable: understanding of energy contracts, tendering, or supplier processes
Desirable: analytical skills to interpret data and pricing information

communication skills multitasking problem solving databases or internal systems experience pricing analysis data interpretation

Description

In this role you will support energy contract administration and client service, ensuring accurate data handling, timely renewals, and smoot…

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