Customer Service Representative (m/w/d) (25-30 h)

Experteer offers senior executives the opportunity to actively develop their career. The premium digital career partner allows recruiters to discreetly contact senior professionals ready for a career change. Candidates can access more than 600,000 carefully curated executive positions, and can also stay informed on relevant career topics and valuable insights.

Are you looking to have an impact on people’s lives and careers? Are you ready to shape the online world of recruitment? Then join us as Customer Service Representative (m/w/d) (25-30 h) and support our customers on their journey to their next career step.

Your Responsibilities:

  • Assist and support our international customers by email and phone
  • Escalate unresolved complaints, technical problems and legal matters to the relevant departments
  • Independent handling of billing-related issues in cooperation with our accounting department, payment service providers and credit card partners
  • Report on key customer service statistics
  • Monitor and review social media channels regarding customer feedback.
  • When required, handle further temporary tasks: e.g. chargebacks, payment reporting

Your Skills and Qualifications:

  • You speak fluent French and English - German is a plus
  • At least one year of experience in a Customer Support Role
  • Customer service-oriented mind set
  • Knowledge of MS Office and proficient in internet skills, eventually you have worked already with a ticketing tool (eg. Freshdesk)
  • Good communication skills (both written and oral)
  • Self-motivated and a team player

Our Offer:

  • To work for a service whose purpose is to enable people to find a new and better job
  • A dynamic and multinational team
  • A fun, yet ambitious environment with flat hierarchies
  • Tax-free employer's grant for lunch, fresh fruits, hot and cold drinks
  • An attractive workplace in the heart of Munich with flexibility to work from home
  • Feedback and space for personal development

Interested?

Have we sparked your interest? Then send us your full application and earliest starting date to hr@experteer.com

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