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Telephone Centre Manager

Company Taylor Nelson Sofres plc
Location London - United Kingdom
Career Level Manager / Team Leader
Industry Market Research Companies
Function Customer Service
Languages

Telephone Centre Manager Telephone Centre – Wembley The role would report into a Telephone Centre Director. The role has overall responsibility for the day to day running of the Telephone Centre, managing controllers, supervisors, interviewers and projects; ensuring completion of projects to schedule and within budget, whilst adhering to industry standard quality procedures and internal quality procedures. Maintains commitment to the delivery of client orientation, service excellence and cost efficiency throughout the centre. MAIN DUTIES AND RESPONSIBILITIES § Provides personal leadership to his/ her team both individually and through their development as a team. § Develops and

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