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| Company | Resolution plc |
| Location | Glasgow - United Kingdom |
| Career Level | Manager / Team Leader |
| Industry | Life Insurance |
| Function | Planning, Controlling |
| Languages |
Job Details Customer Experience Audit Manager Ref CEAM Location Glasgow Business Area Operations Salary 42547 - 63820 Role Purpose To lead and manage the quality assurance function within the customer experience team which provides oversight and independent assurance of customer service being provided by all service providers. Key Accountabilities To manage and develop the Customer Experience auditors which ensure adherence to the Group Treating Customers Fairly policy through oversight of QA & TCF processes across all of our outsource service providers on behalf of Pearl. To provide leadership, coaching and support to ensure the audit team have the necessary mix of skills,
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