
| City | Bracknell |
| Career Level | Senior Specialist / Project Manager |
| Industry | Information Technology / Hardware |
Service Delivery Manager - UK/I (s) - 08000DMM Description As a Service Delivery Manager (SDM) you are the customers primary 'services' contact, your responsibilities are: • To ensure customer environment stability through proactive initiatives (GAP assessment, benchmarking, quarterly reporting and trend analysis) • Reduce case activity rate by implementing Dell best practices. • Delivering commitments as documents in customer specific "support plan", • Identifying and tracking potential Dell Services revenue opportunities. Your main responsibilities will involve: Provide the customer with a single point of accountability for Dell
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