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Service Delivery Manager - UK/I (s)-08000DMM

City Bracknell
Career Level Senior Specialist / Project Manager
Industry Information Technology / Hardware

Service Delivery Manager - UK/I (s) - 08000DMM Description As a Service Delivery Manager (SDM) you are the customers primary 'services' contact, your responsibilities are: •       To ensure customer environment stability through proactive initiatives (GAP assessment, benchmarking, quarterly reporting and trend analysis) •       Reduce case activity rate by implementing Dell best practices. •       Delivering commitments as documents in customer specific "support plan", •       Identifying and tracking potential Dell Services revenue opportunities. Your main responsibilities will involve: Provide the customer with a single point of accountability for Dell

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